212ai

Terms of Service — 212ai

Last Updated: June 15, 2026

1. Acceptance of Terms

By creating an account, accessing, or using the 212ai platform and any associated services (collectively, the “Platform” or “Service”), you (“User,” “you,” or “your”) agree to be legally bound by these Terms of Service (“Terms”), our Privacy Policy, and any additional agreements incorporated herein by reference.

If you are accessing the Platform on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and “you” shall refer to that entity.

If you do not agree to these Terms, do not create an account, access, or use the Platform.

Your continued use of the Platform following any posted updates to these Terms constitutes your acceptance of the revised Terms. 212ai reserves the right to modify these Terms at any time, with changes effective immediately upon posting.

2. Description of Service

212ai is a hosted, cloud-based subscription platform that provides agencies, operators, and business users with tools including but not limited to: CRM and contact management, sales pipeline management, SMS and email communication, automation workflows, AI-assisted agents, lead forms, a built-in website builder, calendar and task management, and reporting dashboards (collectively, the “Services”).

212ai hosts the Platform on its infrastructure and provides access to Users via a paid subscription model. 212ai is the provider of the hosted platform only. We are not responsible for how you or your clients use the Platform or the outcomes of that use.

3. Subscription Plans & Payment

3.1 Paid Subscription

Access to the Platform requires a paid subscription. Subscription fees, billing cycles (monthly or annual), and plan features are described on the pricing page at 212ai.io/pricing and are subject to change with reasonable notice.

3.2 Billing & Renewal

Subscriptions automatically renew at the end of each billing cycle unless cancelled by you prior to the renewal date. By providing a payment method, you authorize 212ai to charge the applicable subscription fee on a recurring basis.

3.3 No Refunds

All subscription fees are non-refundable. There are no refunds or credits for partial months of service, unused features, plan downgrades, or account cancellations. Exceptions may be made at 212ai's sole and absolute discretion.

3.4 Price Changes

212ai reserves the right to change subscription pricing at any time. You will be notified of pricing changes at least 30 days in advance via email or platform notification. Continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing.

3.5 Taxes

You are responsible for all applicable taxes, levies, or duties imposed by any taxing authority related to your use of the Platform.

3.6 Failed Payments

If a payment fails, 212ai reserves the right to suspend or terminate your access to the Platform without notice until payment is received in full.

4. Account Registration & Security

You agree to provide accurate, current, and complete information during registration and to keep that information updated. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. 212ai is not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

5. Acceptable Use

You agree to use the Platform only for lawful purposes and in compliance with all applicable laws and regulations. You agree NOT to:

  • Use the Platform to send unsolicited commercial messages, spam, or messages in violation of the CAN-SPAM Act, TCPA, or any applicable telecommunications law
  • Use the Platform to store, transmit, or process any content that is illegal, defamatory, obscene, or violates the rights of any third party
  • Attempt to gain unauthorized access to any part of the Platform or its related systems
  • Use the Platform to engage in any form of fraud, deception, or misrepresentation
  • Resell, sublicense, or otherwise transfer access to the Platform to any third party without 212ai's express written consent
  • Reverse engineer, decompile, or attempt to extract the source code of the Platform

212ai reserves the right to suspend or terminate any account found to be in violation of these Acceptable Use provisions, without refund.

6. Data, Storage & Your Responsibility to Maintain Backups

6.1 Hosted Data

As a hosted platform, 212ai stores certain data you input into the Platform, including contacts, deal records, communications, and related materials (“User Data”), on 212ai's infrastructure.

6.2 NO GUARANTEE OF DATA SAFETY OR INTEGRITY

212AI MAKES NO GUARANTEE, REPRESENTATION, OR WARRANTY OF ANY KIND — EXPRESS OR IMPLIED — REGARDING THE SAFETY, SECURITY, INTEGRITY, AVAILABILITY, OR PRESERVATION OF ANY DATA STORED ON OR TRANSMITTED THROUGH THE PLATFORM.

Data loss can occur due to, but not limited to: hardware failure, software bugs, cyberattacks, unauthorized access, human error, infrastructure outages, third-party service failures, account suspension or termination, or any other cause, whether foreseeable or not.

6.3 YOUR OBLIGATION TO BACK UP YOUR DATA

IT IS YOUR SOLE RESPONSIBILITY TO MAINTAIN INDEPENDENT, CURRENT BACKUPS OF ALL DATA YOU STORE ON THE PLATFORM AT ALL TIMES. You should not rely on 212ai as your sole or primary record of any data. 212ai strongly recommends that you regularly export and back up all contacts, records, files, communications, and any other data stored on the Platform.

212ai shall have zero liability for any data loss, corruption, deletion, or unavailability, regardless of cause. In the event of data loss, 212ai is under no obligation to restore, recover, or compensate you for any lost data.

6.4 Data Ownership

You retain ownership of all User Data you submit to the Platform. By submitting User Data, you grant 212ai a limited, non-exclusive license to store, process, and use that data solely to operate and provide the Services.

6.5 Data Upon Termination

Upon termination or cancellation of your account, 212ai may permanently delete your User Data after a reasonable retention period. It is your responsibility to export any data you wish to retain before cancelling your account. 212ai has no obligation to retain or return data after account termination.

7. Third-Party Services & Integrations

The Platform may integrate with or rely upon third-party services including, but not limited to, telephony providers, email delivery services, payment processors, AI model providers, and cloud infrastructure providers. 212ai does not control and is not responsible for the availability, accuracy, reliability, or performance of any third-party service. Outages or failures of third-party services are outside 212ai's control and do not constitute a basis for refunds or claims against 212ai.

8. Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

212ai does not warrant that: (a) the Platform will meet your requirements; (b) the Platform will be available at any particular time or location; (c) any errors or defects will be corrected; (d) the Platform is free of viruses or other harmful components; or (e) the results of using the Platform will meet your expectations or business objectives.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 212AI, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES
  • COST OF SUBSTITUTE GOODS OR SERVICES
  • BUSINESS INTERRUPTION OR LOSS OF BUSINESS
  • DATA LOSS, CORRUPTION, OR UNAUTHORIZED ACCESS TO YOUR DATA
  • ANY OTHER LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM

THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF 212AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL 212AI'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO 212AI IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain types of damages. In such jurisdictions, 212ai's liability shall be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless 212ai and its owners, officers, directors, employees, agents, affiliates, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your User Data; (e) any dispute between you and any third party, including your clients or customers; or (f) any content you transmit through the Platform.

11. SMS & Email Communications Compliance

You are solely responsible for ensuring that all SMS messages, emails, and other communications sent through the Platform comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, GDPR (where applicable), and any carrier regulations including 10DLC requirements. You represent and warrant that all recipients of SMS messages sent through the Platform have provided prior express written consent to receive such messages. 212ai assumes no liability for your failure to comply with messaging laws or carrier regulations.

12. Intellectual Property

The Platform, including all software, design, content, trademarks, and proprietary technology, is owned by or licensed to 212ai and is protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business purposes during your active subscription. No rights are granted beyond those expressly stated herein.

13. Termination & Suspension

212ai reserves the right to suspend or terminate your account and access to the Platform at any time, for any reason or no reason, with or without notice, including for violation of these Terms, non-payment, or conduct that 212ai determines, in its sole discretion, to be harmful to the Platform, other users, or 212ai's business. Upon termination, your right to access the Platform ceases immediately. Provisions that by their nature should survive termination shall survive, including Sections 6, 8, 9, 10, 14, and 15.

14. Dispute Resolution & Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered under the rules of the American Arbitration Association (AAA), rather than in court.

CLASS ACTION WAIVER: YOU AND 212AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

You waive any right to a jury trial. Arbitration shall take place in the state of 212ai's principal place of business, unless otherwise agreed. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction for matters involving intellectual property or unauthorized use of the Platform.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

16. Changes to These Terms

212ai reserves the right to modify these Terms at any time. Updated Terms will be posted at 212ai.io/termswith a revised “Last Updated” date. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated herein, constitute the entire agreement between you and 212ai regarding the Platform and supersede all prior agreements, representations, or understandings relating to the subject matter herein.

19. Contact

For questions regarding these Terms, please contact:

212ai Support
Email: support@212ai.io
Website: https://www.212ai.io